Privacy Policy

ReadFluffy.com and the ReadFluffy mobile application ("ReadFluffy," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website at readfluffy.com and our mobile application (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

1. INFORMATION WE COLLECT

1.1 Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

• Create an account with ReadFluffy

• Use our story creation tools and features

• Contact us for customer support

• Subscribe to our newsletters or promotional communications

• Participate in surveys, contests, or promotions

This information may include:

• Account Information: Username, email address, password, and profile information

• Content Data: Stories, characters, plot elements, and other creative content you create using our Services

• Communication Data: Messages you send to us through customer support or feedback forms

• Payment Information: Billing details and payment card information (processed by third-party payment processors)

1.2 Information We Collect Automatically

When you use our Services, we automatically collect certain information about your device and usage patterns:

• Usage Data: Information about how you interact with our Services, including features used, time spent, and actions taken

• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers

• Location Data: General geographic location based on your IP address (we do not collect precise location data without your consent)

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and collect usage data

1.3 Information from Third Parties

We may receive information about you from third-party services when you:

• Log in using social media accounts (such as Google, Facebook, or Apple)

• Use third-party authentication services

• Interact with our Services through third-party platforms

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

2.1 Service Provision

• Provide, maintain, and improve our Services

• Create and manage your account

• Enable story creation and sharing features

• Process payments and manage subscriptions

• Provide customer support and respond to your inquiries

2.2 Communication

• Send you service-related notifications and updates

• Deliver newsletters and promotional content (with your consent)

• Respond to your comments, questions, and requests

2.3 Analytics and Improvement

• Analyze usage patterns to improve our Services

• Conduct research and development for new features

• Monitor and analyze trends and user behavior

• Ensure the security and integrity of our Services

2.4 Legal and Safety

• Comply with legal obligations and enforce our Terms of Service

• Protect against fraud, abuse, and security threats

• Resolve disputes and investigate violations of our policies

3. LEGAL BASIS FOR PROCESSING (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal information includes:

• Consent: When you provide explicit consent for specific processing activities

• Contract Performance: When processing is necessary to provide our Services under our Terms of Service

• Legitimate Interests: When we have legitimate business interests that do not override your privacy rights

• Legal Compliance: When processing is required to comply with legal obligations

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who help us operate our Services, including:

• Cloud hosting and data storage providers

• Payment processing companies

• Email service providers

• Analytics and monitoring services

• Customer support platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal processes, court orders, or government requests

• Enforce our Terms of Service or other agreements

• Protect the rights, property, or safety of ReadFluffy, our users, or the public

• Investigate or prevent fraud, security, or technical issues

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred as part of the business transaction, subject to the same privacy protections.

4.4 With Your Consent

We may share your information with third parties when you provide explicit consent for such sharing.

5. DATA RETENTION

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Account Information: Retained while your account is active and for a reasonable period after account deletion

• Content Data: Stories and creative content are retained according to our Terms of Service

• Usage Data: Typically retained for 24-36 months for analytics purposes

• Communication Data: Customer support communications retained for 3 years

We may retain certain information for longer periods when required by law or for legitimate business purposes, such as fraud prevention or security.

6. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

6.1 General Rights

• Access: Request a copy of the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information, subject to legal limitations

• Portability: Request your data in a portable format

• Objection: Object to certain processing activities

• Restriction: Request that we limit how we use your information

6.2 GDPR Rights (EEA Residents)

If you are located in the EEA, you have additional rights under the GDPR, including:

• The right to withdraw consent at any time

• The right to lodge a complaint with a supervisory authority

• The right to know if your data has been subject to automated decision-making

6.3 CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected, used, shared, or sold

• The right to delete personal information

• The right to opt-out of the sale of personal information (we do not sell personal information)

• The right to non-discrimination for exercising these rights

To exercise your privacy rights, please contact us at privacy@readfluffy.com.

7. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest

• Regular security assessments and monitoring

• Access controls and authentication mechanisms

• Employee training on data protection practices

• Incident response procedures

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. INTERNATIONAL DATA TRANSFERS

ReadFluffy operates globally and may transfer your personal information to countries outside your jurisdiction. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant data protection authorities

• Standard contractual clauses approved by regulatory authorities

• Other legally recognized transfer mechanisms

9. CHILDREN'S PRIVACY

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your experience and collect usage data. For detailed information about our cookie practices, please refer to our Cookie Policy.

You can manage your cookie preferences through your browser settings, but please note that disabling certain cookies may affect the functionality of our Services.

11. THIRD-PARTY LINKS AND SERVICES

Our Services may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to such third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website and mobile application

• Sending you an email notification (if you have provided an email address)

• Providing in-app notifications

The updated Privacy Policy will be effective when posted, and your continued use of our Services after the effective date constitutes acceptance of the updated Privacy Policy.

13. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: privacy@readfluffy.com
Website: https://readfluffy.com/contact
Mailing Address:
ReadFluffy Legal Department
[Your Business Address]
[City, State, ZIP Code]
[Country]

Data Protection Officer (for GDPR inquiries):
Email: dpo@readfluffy.com

14. JURISDICTION-SPECIFIC PROVISIONS

14.1 European Economic Area (EEA)

For users in the EEA, ReadFluffy's representative can be contacted at: eu-representative@readfluffy.com

14.2 United Kingdom

For users in the UK, ReadFluffy's UK representative can be contacted at: uk-representative@readfluffy.com

14.3 California

California residents can request information about our compliance with the California Consumer Privacy Act by contacting us at ccpa@readfluffy.com.

This Privacy Policy represents our commitment to protecting your privacy while providing innovative story creation services. We encourage you to review this policy regularly and contact us with any questions or concerns.

This Privacy Policy is effective as of the date last updated above and applies to all users of ReadFluffy's website and mobile application.